System Requirements

Easy-To-Use Live Online and Ondemand Streaming with No Software Downloads

Overview

Our Live Online and Ondemand courses use advanced communication technology. Live Online classes are taught by our instructors through a live webcast (virtual classroom). This simple web interface requires no software downloads. Interaction with instructors is done via a chat interface during the lecture. You can attend these virtual classes from anywhere if you have access to a computer with internet. Ondemand courses use these recorded sessions to make courses available to stream at your convenience.

Minimum Internet Connection Requirements

Windows

Desktop application

• Intel Core i5 or faster processor (or equivalent)
• Windows 11, Windows 10 (64-bit, Windows 10 “N” Edition users must install the Media Feature Pack before installing the application.)
• 1 GB of free RAM (2 GB or higher recommended)

Browser client

• Intel Core i5 or faster processor (or equivalent)
• Windows 11, Windows 10
• 2 GB of free RAM (4 GB recommended)
• Google Chrome (latest), Mozilla Firefox (latest), or Edge-Chromium (latest)

Mac OS

Desktop application

• Intel Core i5 or faster processor (or equivalent)
• 512 MB of free RAM (1 GB recommended)
• Mac OS X 10.15, 11.0, and 12.0

Browser client

• Intel Core i5 or faster processor (or equivalent)
• Mac OS 10.15, 11.0, 12.0, and 13.0
• 2 GB of free RAM (4 GB recommended)
• Apple Safari (latest), Google Chrome (latest), Mozilla Firefox (latest), or Microsoft Edge - Chromium (latest)

Linux

For HTML client

• Ubuntu 18.04; Red Hat Enterprise Linux 7
• Google Chrome
• No application support is available for Linux. All features are enabled in an HTML browser except screen sharing.

Virtual Environment

• Citrix XenApp 7.11

Mobile

• The Adobe Connect New mobile app (v3.0 or above) is required for iOS and Android

Notes

• On Android devices, the Adobe Connect Mobile 2.1 app no longer requires the Adobe AIR Runtime to be installed.
• Speakers or headphones should be connected to the computer to listen to the lecture.
• Take the following self-diagnostic test with your computer/device to ensure it is compatible to attend the online classes. https://schoolofpe.adobeconnect.com/common/help/en/support/meeting_test.htm

Internet Connection Requirements

• Bandwidth: 10 Mbps
• Connection: Cable/LAN

Troubleshooting Tips

If you experience technical difficulties, please first try our troubleshooting tips. If your problem is not resolved quickly, please contact us at info@schoolofpe.com or by calling 614-873-7475.

• If you are not able to watch a video provided on the Vzaar platform (after opening the recording, the video immediately says “no video available”), we suggest you whitelist Vzaar and open port.
  • To whitelist, add these as trusted sites:
    • http://vzaar.com
    • http://view.vzaar.com
    • *vzaar.com
  • Make sure that port “1935” is opened for streaming. You can see more details at the following link: http://help.vzaar.com/article/156-firewall-issues
• If you can watch some or part of the Vzaar video and you’re receiving an error message, we suggest clearing both the Flash cache and the browser cache and trying again.
• If it is a potential firewall issue:
  • If you are attempting to view the recordings at your work location, there may be a firewall issue, and you will need to contact your IT personnel for guidance.
  • Try using a different computer.
• Other tips for troubleshooting
  • Clear your Flash cache and browser cache (instructions are available through Google).
  • Internet Explorer is the recommended browser for Windows-based computers.
  • Safari is the recommended browser for Apple devices.
  • Try using a different internet browser.
  • Turn off pop-up blockers (some students have had to do this each viewing time).
  • Try using a different computer.
  • Hardwire your computer to the internet instead of using Wi-Fi to access the internet.
  • Manually advance the cursor at the bottom of the screen.
  • Do not click on the connection link more than once (it may take several minutes for the video to load).