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System Requirements

Easy-To-Use Live Online and Ondemand Streaming with No Software Downloads

Overview

Our Live Online and Ondemand courses use advanced communication technology. Live Online classes are taught by our instructors through a live webcast (virtual classroom). This simple web interface requires no software downloads. Interaction with instructors is done via a chat interface during the lecture. You can attend these virtual classes from anywhere if you have access to a computer with internet. Ondemand courses use these recorded sessions to make courses available to stream at your convenience.

Minimum Internet Connection Requirements

Windows

Desktop application
  • Intel Core i5 or faster processor (or equivalent)
  • Windows 11, Windows 10 (64-bit, Windows 10 ‘N’ Edition users must install the Media Feature Pack before installing the application.)
  • 1 GB of free RAM (2 GB or higher recommended)
Browser client
  • Intel Core i5 or faster processor (or equivalent)
  • Windows 11, Windows 10
  • 2 GB of free RAM (4 GB recommended)
  • Google Chrome (latest), Mozilla Firefox (latest), or Edge-Chromium (latest)

Mac OS

Desktop application
  • Intel Core i5 or faster processor (or equivalent)
  • 512 MB of free RAM (1 GB recommended)
  • Mac OS X 10.15, 11.0, and 12.0
Browser client
  • Intel Core i5 or faster processor (or equivalent)
  • Mac OS X 10.15, 11.0, 12.0, and 13.0
  • 2 GB of free RAM (4 GB recommended)
  • Apple Safari (latest), Google Chrome (latest), Mozilla Firefox (latest), or Microsoft Edge - Chromium (latest)

Linux

For HTML client
  • Ubuntu 18.04; Red Hat Enterprise Linux 7
  • Google Chrome
  • No application support is available for Linux. All features are enabled in an HTML browser except screen sharing.

Virtual Environment

  • Citrix XenApp 7.11

Mobile

  • The Adobe Connect New mobile app (v3.0 or above) is required for iOS and Android.

Notes

  • On Android devices, the Adobe Connect Mobile 2.1 app no longer requires the Adobe AIR Runtime to be installed.
  • Speakers or headphones should be connected to the computer to listen to the lecture.
  • Take the following self-diagnostic test with your computer/device to ensure it is compatible to attend the online classes. https://schoolofpe.adobeconnect.com/common/help/en/support/meeting_test.htm

Internet Connection Requirements

  • Bandwidth: 10 Mbps
  • Connection: Cable/LAN

Troubleshooting Tips

If you experience technical difficulties, please first try our troubleshooting tips. If your problem is not resolved quickly, please contact us at info@schoolofpe.com or by calling 614-873-7475.

  • If you are not able to watch a video provided on the Vzaar platform (after opening the recording, the video immediately says “no video available”), we suggest you whitelist Vzaar and open port.
  • If you can watch some or part of the Vzaar video and you’re receiving an error message, we suggest clearing both the Flash cache and the browser cache and trying again.
  • If it is a potential firewall issue:
    • If you are attempting to view the recordings at your work location, there may be a firewall issue, and you will need to contact your IT personnel for guidance.
    • Try using a different computer.
  • Other tips for troubleshooting:
    • Clear your Flash cache and browser cache (instructions are available through Google)
    • Internet Explorer is the recommended browser for Windows-based computers.
    • Safari is the recommended browser for Apple devices.
    • Try using a different internet browser.
    • Turn off pop-up blockers (some students have had to do this each viewing time)
    • Try using a different computer.
    • Hardwire your computer to the internet instead of using Wi-Fi to access the internet.
    • Manually advance the cursor at the bottom of the screen
    • Do not click on the connection link more than once (it may take several minutes for the video to load)
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