System Requirements

Easy-to-use Live Online and Ondemand streaming with no software downloads

Overview

Our Live Online and Ondemand classes use advanced communication technology. Live Online classes are taught by our instructors through a live web cast (virtual classroom). This easy-to-use web interface requires no software downloads. Interaction with instructors is done via a chat interface during the lecture. You can attend these virtual classes from anywhere as long as you have access to a computer with internet. Ondemand classes use these recorded sessions to make courses available to stream at your convenience.

Minimum Computer Requirements

Windows

  • 1.4 GHz Intel Pentium 4 or faster processor (or equivalent)
  • Windows 10, 8.1 (32-bit/64-bit), Windows 7 (32-bit/64-bit)
  • 512 MB of RAM (1 GB recommended)
  • Microsoft Internet Explorer 9 or later, Windows Edge browser, Mozilla Firefox, and Google Chrome

Mac OS

  • 1.83 GHz Intel Core Duo or faster processor
  • 512 MB of RAM (1 GB recommended)
  • Mac OS X 10.9, 10.10, and 10.11
  • Mozilla Firefox, Apple Safari, Google Chrome

Linux

  • Ubuntu 14.04, 16.04; Red Hat Enterprise Linux 6
  • No add-in support for Linux. Users on Linux can attend meetings in the browser
  • Google Chrome
  • Adobe Flash Player 23.0

Mobile

  • The Adobe Connect app for iOS and Android requires Adobe Connect Server version 8.2 or later.
  • Some features may not be enabled in all Adobe Connect meetings if using an Adobe Connect Server older than version 9.4.2 (required for Custom pods)
  • Google Android 4.4 or later
  • Apple iOS: iOS 8.1.2 or later

Note

  • On Android devices, the Adobe Connect Mobile 2.1 app no longer requires the Adobe AIR Runtime to be installed
  • All features of Adobe Connect Mobile are supported when attending meetings on Adobe Connect Server version 8.2 and higher, from a supported mobile device
  • New features added in Adobe Connect Mobile 2.1 may not be enabled in all Adobe Connect Server meetings running on an 8.1 or older server
  • Meeting server must be Adobe Connect 7.5.1 or higher in order to use Adobe Connect Mobile 2.1
  • Video playback is not officially supported on mobile; however, videos can be viewed by downloading the Photon Flash Player for iPad ($4.99), Photon Flash Player for iPhone ($3.99), or Photon Flash Player & Browser for Android (free, offers in-app purchases)
  • Speakers or headphones should be attached to the computer to listen to the lecture

Internet Connection Requirements

  • Bandwidth: 512Kbps
  • Connection: DSL/cable/LAN (wired connection recommended)

Troubleshooting Tips

School of PE wants all students to have an exceptional learning experience. If you experience technical difficulties, please first try our trouble shooting tips. If your problem is not resolved quickly, please contact us at info@schoolofpe.com or by calling 614-873-7475.

  • If you are not able to watch a video provided on the Vzaar platform, (after opening the recording, the video immediately says “no video available”), we suggest you whitelist Vzaar and open port.
  • If you can watch some or part of the Vzaar video and you’re receiving an error message, we suggest clearing both flash cache and browser cache and trying again.
  • If your recordings are streaming from the Adobe platform:
    • Disable Active X filtering in the browser setting in order for Adobe Flash to operate correctly
    • For wireless device viewing (mobile phones and tablets), you will need to download the Photon application
    • As a last resort, uninstall and reinstall Flash Player
  • If it is a potential firewall issue:
    • If you are attempting to view the recordings at your work location, there may be a firewall issue, and you will need to contact your IT personnel for guidance
    • Try using a different computer
  • Other tips for troubleshooting:
    • Please be sure you are attempting to open class recordings under the “Video Recordings” area of your student login page, not the “Schedule” page
    • Clear your Flash Cache and Browser Cache (instructions are available through Google)
    • Internet Explorer is the recommended browser for Windows-based computers
    • Safari is the recommended browser for Apple devices
    • Try using a different internet browser
    • Turn off pop-up blockers (some students have had to do this each viewing time)
    • Try using a different computer
    • Hardwire your computer to the internet instead of using wifi to access the internet
    • Manually advance the cursor at the bottom of the screen
    • Do not click on the connection link more than once. It may take several minutes for the video to load